Returns
Want to return a product? You can, but there are conditions attached. We'll explain.
How do returns work?
GreenXL products are delivered in a box. To return your product, make sure the box is unopened. You can then send an email to info@green-xl.com to report your return and return it using a delivery service of your choice. Shipping costs are your responsibility. Track & Trace is not required, but it's a good idea to choose one so you can track your package's arrival.
You can return the package to:
GreenXL
Hendrikkenhofstraat 26
5916 RZ Venlo
After receipt we will refund your purchase amount within 5 working days.
My product is defect, what now?
We're sorry to hear your product is defect! Please report the defect (with a photo or video) within 24 hours of receipt. We'll then ensure you receive a new product. You can return the defective product. We'll send you a shipping label for this.